A change request is a proposal to a modification to a product or system.
Below are the process for handling a change request once it has been documented and received:
- Information gathering step where more change request details are requested if they are lacking and any ambiguities and mistakes are clarified and fixed.
- Once enough information is available, assess and determine whether it is indeed a valid change request. Determine whether this change is in scope or not based on various criteria e.g. risk, scheudle, available resources and priorities and etc.
- Identify any possible risks, determine the complexity of the work and also peform risk analysis to determine the impact of this change.
- Approval – Change request then goes under review for an approval.
- Impmentation – the change request is communicated to the team, the actual work is carried out and it is monitored until it is closed/completed.
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